Your payment details can be updated by looking at the sidebar of your account page for the Update Payment Details button.
Please note that we only accept payment by credit or debit card at this time. We do not issue purchase orders. Generally, we also do not issue invoices, but please contact us if you have a Team or equivalent legacy plan if you have questions about this.
Users who paid through our payment provider Cleverbridge please see below for further details.
That will bring you to a page where you can update your payment details:
There you can update your card details to change where future renewal payments will be taken from. Note that you will not be charged when updating your details.
If you cancel your paid subscription, you will no longer be able to view your past billing receipts. Please contact us if you need a copy for your records.
Cleverbridge
If you paid through Cleverbridge when you registered on Crowdsignal you can’t use the page above. Those subscriptions are handled by Cleverbridge, our ecommerce partners.
If your payment details have changed since you last purchased your subscription, please use the following email address to contact Cleverbridge: cs@cleverbridge.com.
Please quote your customer reference number when your contact Cleverbridge. You’ll find your customer reference number on the initial invoice you received from Cleverbridge. You can also find the customer reference number in your billing history, which is located at the bottom of your My Account page.
